Cancellation policy

At KŪKAI, our subscriptions are designed to make your daily tea ritual simple, considered, and uninterrupted.

By subscribing, you can receive your selected product on a recurring basis, according to the delivery frequency you choose

How does a subscription work?

When you purchase a subscription, your selected product will be delivered automatically at the frequency you choose.

Your payment details are stored securely, and you will be charged before each upcoming delivery unless you pause, modify, or cancel your subscription in advance.

Subscriptions may be cancelled after three completed deliveries.

What products are available as a subscription?

Subscriptions are available for matcha and hojicha.

Availability may vary depending on stock and product selection.

Can I change my subscription?

Yes. You may manage your subscription through your customer account or the subscription management link provided in your subscription emails.

Depending on the options available, you may be able to:

change your delivery frequency
update your shipping address
update your payment method
skip an upcoming delivery
pause your subscription
cancel your subscription

When will I be charged?

You will be charged according to the subscription frequency selected at checkout.

Before each recurring order is processed, you may receive a reminder email with the details of your upcoming delivery.

Can I cancel my subscription?

Yes. Subscriptions may be cancelled after three completed deliveries and further at any time through your customer account or the subscription management link provided in your subscription emails.

To avoid being charged for your next order, please make any changes or cancellations before the upcoming order has been processed.

Once a subscription order has been processed or dispatched, we may no longer be able to cancel or amend it.

Shipping for subscription orders

Subscription orders are shipped according to the delivery destination selected at checkout.

Shipping costs are calculated at checkout and may apply to recurring subscription orders unless the order qualifies for complimentary shipping.

We currently offer:

Free delivery within Belgium on orders over €75
Free delivery to other EU destinations on orders over €90

Can I return a subscription order?

Subscription orders follow our standard Return Policy.

For food products, including matcha, hojicha, and cacao, items must be unopened and in their original packaging to be eligible for return.

What happens if a product is out of stock?

If a subscription product is temporarily unavailable, we may contact you with the available options. This may include waiting for the product to return, adjusting your subscription, or skipping the upcoming delivery.