Shipping policy

Each order is prepared with care and attention. We aim to dispatch your purchase promptly, so it reaches you as smoothly as possible.

Below you will find the key information regarding shipping, delivery, and local pickup.

Where do you ship?

We currently ship within Belgium and across the EU.

When will my order be dispatched?

Orders are typically dispatched within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

How much does shipping cost?

Shipping costs are calculated at checkout and depend on your delivery destination.

We are pleased to offer:

  • Free delivery within Belgium on orders over €75

  • Free delivery across the EU on orders over €90

Will I have to pay taxes or duties?

Orders delivered within Belgium and the European Union are shipped without additional import duties.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link.

My order has not arrived yet

Delivery times are estimates and may occasionally be affected by the carrier or circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us at [email]. We will look into it and keep you informed.

My order arrived damaged

If your order arrives damaged, please contact us at [email] within 14 days of receiving your order.

To help us review the issue, please include:

  • your order number

  • photographs of the damaged product

  • photographs of the packaging

We will assess the matter with care and guide you through the next steps as promptly as possible.

Can I collect my order in-store?

Yes. You can select Local Pickup during checkout and collect your order from our Antwerp teahouse once you have received your pickup confirmation email.

Still have a question?

For any questions regarding shipping, delivery, or your order, please complete our contact form. We will be ready to support you.